Case study — Social Security Office
Find the failure. Restore trust.
A web application migration worth more than THB 800M was failing people who needed to process their social-security benefits. A partner brought us in to help.
01 — The intervention
A focused team for a public failure.
Our time-limited paratrooper team worked directly with the government staff affected by the migration. Clear communication came first, followed by tracing the batch runs to their root causes and making accurate fixes.
02 — The outcome
Millions of people could move forward.
The intervention restored the government team's trust and fixed failures affecting millions of people who had been unable to process their benefits.